Reverse logistics consulting

Putting returned products back in play.

We help consumer product brands lower returns costs and recover more value, and we help returns service providers grow that part of their business.

Next move → Restock
Talk to Joseph See who we work with
Inbound returnLive routing
CUTOFF RESTOCK REPAIR RESELL RECYCLE RETURN IN
Condition · Cost · Demand · Time●
01 / The approach

Read the play. Make the call.

In baseball, the cutoff man stands between the outfielder and the plate and decides where the throw goes while the ball is still in the air. Returns work the same way: once a product comes back it is already moving, and each day it waits adds cost while resale value slips.

Call 01

Let it through

Restock or resell as-is when condition and demand support it.

Call 02

Redirect it

Repair, refurbish, or recover parts when the numbers clear the cost.

Call 03

Hold or exit

Liquidate or recycle when further spend will not come back.

02 / Who we work with

Two sides of the same returns program.

Brands and OEMs

Lower costs. Recover more value.

For consumer electronics, appliance, and home product brands that need clearer returns economics and better recovery decisions.

  • A1

    All-in cost view

    Map freight, testing, repair, storage, and resale fees by product and path.

  • A2

    Disposition rules

    Restock, repair, resell, or recycle rules your team and partners can run day to day.

  • A3

    Partner evaluation

    Rate-card and invoice review, plus side-by-side comparison of competing proposals.

  • A4

    Partner transitions

    Requirements, milestones, and inventory handoff planning when you change providers.

Returns service providers

Grow your returns service line.

For 3PLs, repair depots, and recommerce companies where returns is one part of the business and the goal is to win more of it.

  • B1

    Offer packaging

    Define the services, scope, and proof points brand buyers look for.

  • B2

    Pricing and rate cards

    Structure pricing that is easy for a buyer to compare and still holds margin.

  • B3

    Sales process

    Discovery questions, proposal structure, and the path from first call to signed program.

  • B4

    Target accounts

    Pick the brands and categories where your capabilities give you the strongest case.

03 / How we start

A focused returns review before any bigger change.

01

Map the costs

Build the full picture of what a return costs today, by product and by path.

02

Set decision rules

Agree on where each product should go and who makes the call.

03

Prioritize the changes

Rank the fixes by value and effort so the team knows what to do first.

Joseph Valentine, founder of The CutOff Man Founder
Joseph ValentineThe CutOff Man
04 / Founder

Fifteen years on both sides of the returns table.

Joseph Valentine founded The CutOff Man after 15 years in enterprise sales across returns management, refurbishment, remanufacturing, and recommerce, working with consumer electronics, appliance, and home product brands.

His work sits where the commercial deal meets the operation behind it: RMA workflows, testing and grading, disposition rules, repair and refurbishment economics, secondary-channel resale, and trade-in and buyback programs. He has built returns programs around what brands need to recover, and led the sales effort a service provider uses to win that work. That is why the firm serves both sides.

He also builds sales teams. He learned in a clubhouse that culture wins games, and he has seen the same thing hold true in every sales organization he has been part of. He brings that same standard to client work: clear roles, honest numbers, and a plan the team can run.

Joseph is based on Long Island, New York.

“My title has always said sales, but at my core I’m a connector. The relationships are the part I value most.”

Joseph Valentine
Product categories
◆Consumer electronics◆Appliances◆Home products◆Smart home devices◆Fashion and apparel
Where he works
Returns managementReverse logisticsRMA workflowsTesting and gradingRepair and refurbishmentRemanufacturingRecommerceLiquidationTrade-in and buybackWarranty and aftermarket service
How he leads
◆0 yrs enterprise salesSales team buildingProgram designExecutive sellingLong Island, NY
05 / Send your details

Give us the scouting report.

Takes about two minutes. When you hit send, your email opens with everything filled in and addressed to Joseph.

About you
Your business
What you need

Prefer a document? Use the Google Doc version.

06 / Get in touch

Tell us where the throw is going today.

If returned inventory is sitting too long or costing too much to process, or you sell returns services and want that line to grow, let's talk.

Send us your details Email Joseph Call 631-525-9486 LinkedIn
joseph@cutoffmanconsulting.comcutoffmanconsulting.com